Refund policy
The Old Post Collective:
Please note that all sales and rentals are final. We do not accept returns, exchanges, or refunds once an order has been confirmed or an item has been hired.
This policy applies to all items, including décor, costumes, flowers, and event equipment. We encourage customers to review product details, sizes, and descriptions carefully before completing their purchase or rental.
Flux Co:
All sales made through Flux Co. are final. By placing an order with us, you agree to the terms outlined below.
No Refunds
We do not offer refunds, returns, or exchanges for any products purchased unless an item arrives damaged or the incorrect item was received.
Please ensure that all order details, sizing, and product selections are correct before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us on instagram within 48 hours of delivery with:
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Your order number
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Clear photos of the issue
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A description of the problem
Once reviewed, we will work to resolve the issue where applicable.
Shipping
Flux Co. is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided at checkout.
Contact
For any order-related questions, please contact us through our official Social Media Accounts